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Why do I get Connection Error : RasDialException

Updated on: 2017-12-11 15:04:26 UTC

Introduction

Our VPN immediately protects your internet privacy and security while giving you full internet freedom and instant access to content streaming.

Why do I get Connection Error : RasDialException

ERROR: Error while VPN connection is established: [RasDialException] The network connection between your computer and the VPN server could not be established because the remote server is not responding. This is typically caused by a pre-shared key problem

If you get "RasDialException" error message while establishing connection with the SaferVPN, then it is typically because of the incorrect Pre-Shared Key. 

If you are using SaferVPN App

 While using the SaferVPN app on your device if you get this error, then in order to resolve this issue you can change your VPN protocol to Automatic. 

See instructions on How to change SaferVPN protocol.

If you are using manual configuration to setup SaferVPN

  1.  Check that the pre-shared key which you have entered is correct. The pre-shared key for SaferVPN is SaferVPN2013
  2. Check that you have entered your credentials correctly ( i.e., keep a check on your password as it is case sensitive, no space between the letters etc.)
  3. Verify that your subscription has not expired by logging in to your Client Area

If you are still facing issue you can feel free to contact SaferVPN support either by submitting a ticket or on Live Chat.

 Need help installing our VPN on another device? Check out our: VPN for WindowsVPN for MACVPN for iOSVPN for AndroidVPN Router, and our VPN Chrome Extension.

 

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