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Can’t tap Android device screen when setting up SaferVPN

Updated on: 2017-12-11 15:14:57 UTC


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Can’t tap Android device screen when setting up SaferVPN

Some users find that they cannot tap on the Android device screen when setting up SaferVPN, making it impossible to complete certain setup actions.

Cause: If you encounter this problem, it is likely that a screen filter app is active on your device. Some versions of Android disable screen tapping when a screen filter is applied. This is to protect users from unknowingly tapping on dangerous items.

Solution: Quit the screen filter app that is running on your phone and then continue the setup SaferVPN app on your Android device. 

Need help installing our VPN on another device? Check out our: VPN for WindowsVPN for MACVPN for iOSVPN for AndroidVPN Router, and our VPN Chrome Extension.

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