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Why I can't send emails using my email client when connected to VPN

Updated on: 2017-12-11 15:19:15 UTC

Introduction

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Why I can't send emails using my email client when connected to VPN

If you can’t send emails while connected to the VPN, it could be because your email client application is using port 25, which is blocked on the SaferVPN network to prevent spam. This can happen especially with old email applications. To resolve the issue:

Allow access to local network. This can be done on your SaferVPN app as follows:

  1. Windows: Go to  > Options General then checking the box for “Allow access to local network devices such as network shares or printers.”
  2. Mac: Go to  > Preferences General then checking the box for “Allow access to local network devices such as network shares or printers.”

You may need to switch to a newer email client such as Outlook or Thunderbird, or to manually configure your email client to use port 587 instead of port 25.

Disconnect from SaferVPN to access your email. This may be necessary if you are using your ISP’s email server and it blocks email traffic coming from outside of its own network.

Need help installing our VPN on another device? Check out our: VPN for WindowsVPN for MACVPN for iOSVPN for AndroidVPN Router, and our VPN Chrome Extension.

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