To use our apps and setups, make sure you have an active SaferVPN account

I have purchased but my account is still inactive

Updated on: 2017-09-14 14:21:04 UTC

Introduction

SaferVPN accepts various payment methods such as through Credit Card, Bitcoin, PayPal etc. If in case you have made the payment and purchased your SaferVPN subscription and your account is still not active then, follow our guide as given below:

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Subscription purchased but account is still inactive

There are certain payment methods such as Credit Cards or Bitcoin that may take up to 1 hour to reflect and verify your payment, once payment is verified the subscription gets activated. You need to wait for some time after you make the payment.

However, there are changes that your payment did not go through correctly and thus it cannot be verified from our end. This can be due to network congestion or may be your payment was flagged for the false "suspicion of fraud". In such cases, your payment gets reverted back to your credit card within some time. You can contact your bank in such cases.

Apart from this, you can feel free to contact SaferVPN customer support for assistance.

Have more questions? Submit a request or use our live chat.

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