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Refund for iTunes or Mac App Store purchase

Updated on: 2017-08-20 11:23:35 UTC

Introduction

In order to get a refund for a subscription purchased through Apple's iTunes Store or Mac App Store, you will need to request a refund directly from Apple. Apple handles all payment and refund transactions.

To request a refund, you can contact Apple Support or follow the steps listed below.

From a desktop using the latest version of Safari, Firefox, or Internet Explorer:

  1. Go to https://reportaproblem.apple.com/.
  2. Sign in to your Apple account with your Apple ID.
  3. Enter SaferVPN in the search bar.
  4. Click Report a Problem next to the purchase you’d like a refund for.
  5. Select the appropriate item from the Choose Problem drop-down.
  6. In the text box, state that you’d like a refund and explain the reason.
  7. Then click Submit.

 

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