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Why doesn't email work when connected with SaferVPN?

Updated on: 2017-02-19 10:57:58 UTC

Introduction

SaferVPN provides you network anonymity by hiding your IP address once you are connected to SaferVPN server. In this process, your original IP address gets changed to the one assigned by the SaferVPN app. This is to provide security to our users by helping them be anonymous and protected.

Some of the Internet Service Providers (ISPs) have restricted their email server to their IP range. Due to this, once you are connected to the SaferVPN server and your IP address gets changed you cannot access your email.

How to Access your Email with VPN Connection

  1. You can resolve this issue by contacting your Internet Service Provider (ISP). You can ask them how can you check your email from a remote location.
  2. You can also check their FAQ on their website to see if they have provided any instructions on how to setup email to work from a remote location.
  3. Some email providers keep in memory the user’s IPs and location, so when he connects to the VPN and both his IP and locations are changed, the user may get a message saying that there is someone malicious attempting to access his email- while in fact, it’s the user itself (happens in Gmail all the time).
  4. Due to security issues, port 25 (used for SMTP) is closed when traffic goes through the SaferVPN service.If this causes any issues, please consider using the alternative 587 port to resolve SMTP submission.


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